WITHDRAWAL, RETURN & COMPLAINT
April 2026
Your satisfaction with our products is very important to us. To continue offering you great prices, it is important to avoid returns. Fewer returns save you money and protect our environment. We rely on your support in this. Should you, as a consumer, exceptionally dislike a product or find it defective, you can of course return it or file a complaint within 14 days of registering the return with us. Please also note our cancellation policy.
Please follow the following procedure for a successful withdrawal/ return/complaint:
Notice!
Please note that withdrawal, complaints and return requests can only be submitted via the form. We do not accept inquiries by phone or email. Thank you for your understanding.
- Please complete the form completely to ensure a quick and smooth complaint or return. A corresponding ticket will be created in our system, through which the entire process will take place. You have the opportunity to submit further comments or supporting documents (images, documents, etc.) in the ticket.
- In the next step, we will review your complaint, and you will be informed of the next steps in the ticket.
- After thoroughly reviewing your return request, you will receive a return authorization number (RMA), which must be recorded on the package.
Note: Without a valid return authorization number, the package will be refused and returned to the sender for our protection!
Note: Programmed components (e.g., locking cylinders, door fittings, transponders, etc.) from the manufacturers SimonsVoss, Emloc, and SALTO Systems must be reset; otherwise, your claim will be invalid, as these components cannot be resold. Claims that are not reset will be subject to an additional processing fee of €60.00 including VAT. - To avoid package loss, etc., please include the tracking number of your shipping provider in your ticket.
- Upon receipt of the return, we will confirm the successful return and refund the agreed purchase price.